Advancing Ai In Telecommunications: Where Are You In Your Modernization Strategy?
In April 2017, Vodafone released its chatbot TOBi that can assist customers by way of reside chat on the Vodafone UK website. Using a mixture of AI and predefined guidelines, TOBi simulates humanlike, one on one conversations and responds to buyer inquiries starting from troubleshooting, order tracking, and usage. This became attainable because of the …
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